Privacy Policy

1. Who We Are

Redwood Wellness Pty Ltd ("we", "us", "our") operates the website at biohipsankle.shop (the "Site"). Our registered address is Level 14, 55 King Street, Sydney NSW 2000, Australia. ABN 00 000 000 000. Contact: privacy@biohipsankle.shop.

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Order information: full name, phone number, delivery address, order details (collected via the order form on this Site).
• Contact enquiries: name, email address, message content (via the contact form).
• Technical data: IP address, browser type and version, pages visited, time and date of visit, referring URL - collected automatically via server logs and analytics tools.
• Cookie data: see Section 7 and our Cookie Policy for full details.

We do not collect special categories of personal data (health data, biometric data, etc.) through this Site.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your order and contact you to confirm delivery details.
• To respond to your enquiries and provide customer support.
• To improve and maintain the Site and understand how visitors use it (analytics).
• To comply with legal obligations.
• To serve relevant advertising (where you have consented via the cookie banner).

4. Legal Basis for Processing (GDPR Article 6)

Where the Australian Privacy Act 1988 and/or the EU General Data Protection Regulation (GDPR) applies, we process personal information on the following legal bases:

• Contractual necessity (Article 6(1)(b)): processing necessary to fulfil your order or respond to your enquiry.
• Consent (Article 6(1)(a)): for analytics and advertising cookies, where you have actively accepted via the consent banner.
• Legitimate interests (Article 6(1)(f)): for Site security, fraud prevention and improving our service, provided these interests are not overridden by your rights.
• Legal obligation (Article 6(1)(c)): where we are required to retain records for tax, accounting or regulatory purposes.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes outlined in this policy:

• Order records: up to 7 years for tax and accounting purposes.
• Contact enquiries: up to 2 years from the date of the enquiry.
• Analytics data: as configured in Google Analytics (default 26 months; you may request deletion earlier).

6. Your Rights

Depending on your location, you may have the following rights in relation to your personal information:

• The right to access personal data we hold about you.
• The right to correct inaccurate personal data.
• The right to erasure ("right to be forgotten") where processing is based on consent or is no longer necessary.
• The right to restrict or object to processing.
• The right to data portability (GDPR).
• The right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact us at privacy@biohipsankle.shop. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. By default, analytics and advertising cookies are not set until you provide consent via the cookie banner on our Site. See our full Cookie Policy for details of all cookies used, including Google Analytics and Google Ads cookies.

We implement Google Consent Mode v2. Analytics and advertising processing via Google tags does not commence until you have accepted the relevant cookie categories.

8. Google Services

This Site may use the following Google services, subject to your cookie consent choices:

• Google Analytics: for Site traffic and behaviour analysis. Data is processed by Google LLC, USA. See Google's Privacy Policy at policies.google.com/privacy.
• Google Ads / Remarketing: to show relevant advertisements on other sites and platforms. Remarketing cookies (_gcl_au) are only set with your consent.
• Google Maps: embedded maps on our Contact page, served directly by Google. Google's own privacy policy applies to map interactions.

9. International Transfers

Some of the third-party services we use (including Google) may process data outside of Australia. Where this occurs, we ensure appropriate safeguards are in place, including reliance on Standard Contractual Clauses or equivalent mechanisms where required under applicable law.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, disclosure or destruction. Our Site is served over HTTPS. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Children's Privacy

This Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Supervisory Authority - Right to Complain

If you are located in Australia and believe we have mishandled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

If you are in the European Union or European Economic Area, you also have the right to complain to the data protection supervisory authority in your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

14. Contact

For any privacy-related questions or to exercise your rights:
Redwood Wellness Pty Ltd
Level 14, 55 King Street, Sydney NSW 2000, Australia
Email: privacy@biohipsankle.shop